twitter's like so hot right now -- 9 tips for business
[T]here’s no denying that these new forms of connection and communication are powerful and becoming increasingly important. That’s why your business should be on Twitter now.
Macworld (yes, Macworld) has a pretty good run-down on some Twitter tips for business. Actually, it's one of the best Twitter articles I have read. Very sensible, very practical. In summary, the 9 tips are:
- Don't automate it -- auto-posting is fine, but make sure you have some real people tweeting away as well.
- Be conversational -- there is nothing more boring (or frustrating) than a company that uses Twitter to advertise. Stop being so cheap!
- Follow people who are relevant -- this is an awesome suggestion. Look for your competitors, journalists, etc.
- Make sure your employees are on Twitter, and refer to them -- you need to be your own eco-system (this is what I am trying to replicate right now with Rouse Indonesia and Suryomurcito & Co -- oh, and HAKItree).
- Respond to your mentions -- don't leave an @ unreplied.
- Do vanity searches -- search for your name, so you can respond to questions/comments about you and your products/services. Posterous does this VERY well.
- If you are big enough, consider having sub-accounts for your services, products and customer base. If you're Apple, you could probably afford to have around 200 sub-accounts!
- Use Twitter to answer your customers questions -- and give good answers!
- Be a good Twitter citizen -- actually, if you do 1-8, this should come automatically.
I recommend reading the entire post (click on the link above).
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